Terms and Conditions - General Terms of Use

General Terms and Conditions

Welcome to our website. By accessing and using this website, you agree to these General Terms and Conditions ("Terms"). Please read them carefully before using our services. If you do not agree with these Terms, you should not use our website.

1. Scope and Contract Formation

These Terms of Use govern the contractual relationship between you as a user and us as the operator of this website. The contract is formed when you register on our platform or use our services. By registering, you confirm that you have read, understood, and accepted these Terms.

Deviating, conflicting, or supplementary general terms and conditions will not become part of the contract, even if known, unless their validity is expressly agreed to in writing.

2. Prerequisites for Use

To use our services, you must meet the following prerequisites:

• You must be at least 18 years old (or have reached the minimum age applicable in your jurisdiction for gambling)
• You act in your own name and on your own account
• You are legally competent to enter into binding contracts
• You are not using the services from a country where online gambling is prohibited
• You have not previously opened an account that was blocked or closed
• You are not registered in a self-exclusion program

We reserve the right to verify the identity and age of all users. If you do not meet these requirements, we reserve the right to block your account, refund deposits, and withhold winnings.

3. Account Opening and Verification

When registering, you must provide complete and accurate information. The following information is mandatory:

• Full name (as shown on identity document)
• Complete residential address
• Valid email address
• Phone number
• Date of birth
• Nationality and country of residence

You may only open one account. Opening multiple accounts (so-called "Duplicate Accounts") is strictly prohibited and will result in immediate closure of all accounts and confiscation of all balances.

You are responsible for the confidentiality of your login credentials and must:

• Choose a secure password (at least 8 characters, uppercase and lowercase letters, numbers)
• Never share your password with third parties
• Immediately inform us if you suspect your account has been compromised
• Log out properly after each session

Any activity under your account is your responsibility, regardless of whether it was authorized by you or not.

Verification Process

We may request additional verification documents at any time (Know Your Customer - KYC), including but not limited to:

• Valid photo ID (identity card, passport, driver's licence) - front and back
• Current proof of address (utility bill, bank statement, rental agreement - not older than 3 months)
• Payment proofs (credit card photos with middle digits covered, e-wallet confirmation, bank confirmation)
• Selfie with ID document for identity confirmation
• Source of funds for high deposits (Source of Funds)

Until full verification is complete, withdrawals may be restricted, delayed, or denied. If the requested documents are not provided within 30 days, we reserve the right to block the account.

4. Deposits and Withdrawals

Deposits

All transactions must be made through legitimate payment methods registered in your name. We do not accept payments from third parties. Minimum and maximum amounts for deposits are specified on our website and may vary depending on the payment method.

Accepted payment methods may include:

• Credit/debit cards (Visa, Mastercard, Maestro)
• E-wallets (Skrill, Neteller, PayPal, EcoPayz)
• Bank transfer
• Prepaid cards (Paysafecard)
• Cryptocurrencies (Bitcoin, Ethereum, Litecoin)

Withdrawals

Withdrawals are subject to the following conditions:

• Withdrawals are made to the same payment method as the deposit, if possible and practical
• Bonus conditions must be fully met before withdrawals are possible
• We reserve the right to conduct identity checks and anti-money laundering checks before withdrawal
• Withdrawal requests are processed within the timeframes stated on the website (typically 24-72 hours)
• Additional verification may be required for unusually high winnings
• Minimum withdrawal amount is typically €10 (may vary depending on payment method)
• Withdrawal fees may apply, details can be found on our website

We reserve the right to refuse a withdrawal and initiate an investigation if we have reasonable suspicion of fraudulent activity, money laundering, or violations of these Terms.

5. Bonuses and Promotions

All bonus offers are subject to specific conditions stated separately for each promotion. In general:

• Bonuses are only available to eligible players (usually only for new customers unless otherwise stated)
• Only one bonus can be active at a time
• Wagering requirements must be fully met before withdrawals
• Not all games contribute equally to meeting wagering requirements (pokies usually 100%, table games often 10-20%)
• Maximum bets during bonus use are limited (typically €5 per spin/bet)
• Maximum withdrawal limits may apply to bonus winnings
• Bonus abuse leads to cancellation of the bonus and all winnings obtained with it, as well as potential account suspension

Bonus Abuse

The following activities are considered bonus abuse:

• Opening multiple accounts to receive bonuses multiple times
• Using strategies to manipulate bonus conditions
• Collusion with other players
• Use of automated software or bots
• Chargebacks or fraudulent deposits

6. Responsible Gaming

We are committed to responsible gaming and take the prevention of gambling addiction very seriously. You have the option to set various limits:

• Deposit limits: Daily, weekly, or monthly
• Loss limits: Maximum losses per period
• Bet limits: Maximum betting stakes
• Session time limits: Maximum playing time per session
• Break from playing: Temporary block for a chosen period (24 hours to 6 months)
• Self-exclusion: Permanent or long-term block (at least 6 months to lifetime)

If you feel you have a problem with gambling or your playing behaviour is out of control, we strongly recommend seeking professional help. Contact:

• Gamblers Anonymous - www.gamblersanonymous.org
• Gambling Help Online - 1800 858 858 (gamblinghelponline.org.au)
• Lifeline - 13 11 14 (lifeline.org.au)

7. Game Rules and Fairness

All games on our platform use certified Random Number Generators (RNG) that have been tested by independent auditors such as eCOGRA, iTech Labs, or GLI. Payout rates (RTP - Return to Player) are transparent and displayed for each game.

Fraudulent behaviour is strictly prohibited, including but not limited to:

• Collusion with other players
• Use of bots or automated software
• Exploitation of software bugs or system vulnerabilities
• Insider trading or use of non-public information
• Manipulation of game results
• Chargebacks after losses (chargeback fraud)

If fraudulent behaviour is suspected, we reserve the right to immediately block the account, withhold all winnings, and take legal action.

8. Disclaimer and Limitation of Liability

Our services are provided "as is". We are not liable for:

• Technical disruptions, server failures, or network problems
• Losses due to software errors or bugs
• Transaction delays caused by third-party providers (banks, payment processors)
• Losses due to force majeure
• Content or actions of third parties
• Losses due to unauthorized access to your account due to inadequate security measures on your part

Our liability is in any case limited to the amount of your account balance at the time of the damaging event. We are not liable for lost profits, indirect damages, or consequential damages.

9. Changes to Terms

We reserve the right to change or update these Terms of Use at any time. Significant changes will be communicated to you by email or through a prominent notification on the website. By continuing to use our services after such changes, you agree to the modified Terms. If you do not agree with the changes, you should close your account.

10. Account Suspension and Closure

We reserve the right to suspend or close accounts for violations of these Terms without prior notice. You may close your account at any time by contacting our customer service. Upon closure, all outstanding balances will be paid out according to our policies, provided there are no violations of these Terms.

In case of permanent closure or self-exclusion, all your data will be handled according to our privacy policy and legal retention obligations.

11. Applicable Law and Jurisdiction

These Terms are governed by the laws of the jurisdiction in which we are licensed, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction for all disputes arising from or in connection with these Terms is the location of our company's registered office, provided you are a merchant, legal entity under public law, or special fund under public law.

12. Contact and Customer Support

For questions about these Terms of Use or our services, please contact our customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Phone: Details can be found on our contact page

13. Severability Clause

If individual provisions of these Terms are or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid regulation that comes as close as possible to the economic purpose of the invalid provision.

Version 5.1 - Effective from March 1, 2026